Order & Shipping
Order Confirm
A confirmation email will be sent to you once the order being placed. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Order Processing
It usually takes 2-3 business days to process your order，while some items may take longer than expected.
Shipping Carrier
We will ship our items from China because our factory is base in ShenZhen,China. For customers from most countries,delivery Time Various from different countries. To Most countries, it takes about 7-15 days to arrive. However,during holiday seasons shipping time might be delayed. The shipping cost is as below.
Delivery Time
| Country /Regions | Shipping Method | Cost | Estimate Time |
|---|---|---|---|
| United States | Express | $9.9 (free shipping on orders over $59) | 7-12 days |
| Canada Australia New Zealand | Express | $9.9 (free shipping on orders over $59) | 7-15 days |
| Europe | Express | $9.9 (free shipping on orders over $59) | 7-15 days |
| East Asia | Express | $9.9 (free shipping on orders over $59) | 7-10 days |
| South America | Express | $30 | 30 days or more |
Please note:
- Dear customers, we ship the packages from China, shipping time may vary because of the international shipping. But we are trying our best to make shipments be shipped out and delivered to you soon.
- Total Delivery Time = Processing Time + Shipping Time
- All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
- What will happen if I refuse to accept my delivery?If the order is returned to us, once we have received it, we will refund 100% of your payment to you.
- Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
Track You Orders
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into https://wholekeys.com“My Account”. Click on ” My Order ” to review your order status and/or obtain a tracking number. You can also track your order by clicking link Order tracking It can take a few days following order shipment before the tracking number becomes active on the courier’s system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Note For Taxes And Customs Duty
Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). Reffcom will pay the VAT and Taxes in advance when we ship the packages to you.